Services
We offer training, support, services and individual solutions for our products. We support you with your concerns and together we will find the best solution for you!

Training courses
We will train you in 2 1/2 days so that you can implement systems independently and on your own.
Our training courses are available in the areas of “Assemble” and “Multiserver”. The training courses take place online with a minimum of 3 participants. Training is also possible on site for groups of 5 or more.
TRAINING COURSES ON ASSEMBLE
Beginner
Getting started-
Duration: 2.5 days
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Training materials: Digital
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Previous knowledge: Basic computer skills
Advanced
In depth skill development-
Duration: 1 day
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Training materials: Digital
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Previous knowledge: Completed beginner training
training courses on Multiserver
User
Operating functions-
Duration: 1 day
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Training materials: Digital
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Previous knowledge Basic computer skills
Designer
Style and customise-
Duration: 1 day
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Training materials: Digital
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Previous knowledge: Knowledge of web application design (CSS, Html, ...)
Systemadmin
Administration and system maintenance-
Duration: 1 day
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Training materials: Digital
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Previous knowledge: Knowledge in system administration (server administration, Windows services, IIS, SQL Server)

Support
Depending on your requirements, we offer you support for our software and for your projects.
We offer support in the form of support contracts or emergency support. Support is always billed collectively at the end of the month.
SUPPORT LEVELS
Small
The slim package-
Phone-Support
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Email-Support
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Remote-Support
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Monitoring of the Multiserver
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Fixed contact person
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Maximum response time (working days): 48h
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Support-hours: 1h
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Developer-hours: 0h
Basic
All-round support-
Phone-Support
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Email-Support
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Remote-Support
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Monitoring of the Multiserver
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Fixed contact person
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Maximum response time (working days): 24h
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Support-hours: 2h
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Developer-hours: 2h
Premium
For those who need more-
Phone-Support
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Email-Support
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Remote-Support
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Monitoring of the Multiserver
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Fixed contact person
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Maximum response time (working days): 4h
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Support-hours: 5h
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Developer-hours: 5h
Diamond
Support at the highest level-
Phone-Support
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Email-Support
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Remote-Support
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Monitoring of the Multiserver
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Fixed contact person
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Maximum response time (working days): immediately
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Support-hours: 10h
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Developer-hours: 15h
Contact us
If you have any questions or need detailed information about our solutions, please fill out the contact form or send us an email at office@reisenbauer.solutions. We will get back to you within the next few working days.
Reisenbauer Solutions GmbH
Handelskai 265 / TOP 328
1020 Wien
Österreich