Support guidelines
Product quality guarantee:
We are constantly working on the further development of our software to be able to offer the best possible product. It is therefore advisable to always keep our software up to date. For this reason, only the latest two versions are supported.
Support process:
In order to make our support as quick and cost-effective as possible for you, we are happy to schedule your appointments in advance with the minimum response time corresponding to your support contract. We also ask you to briefly describe the problem when making the appointment. We have to charge for support outside of our agreement as emergency support and is therefore more suitable for particularly critical queries. If a support case really cannot be planned and is therefore necessary at short notice, we are of course available at any time during our service emergency hours.
Detailed information and bonus time:
- Our service line is billed every 15 minutes, as is customary in the industry.
- Every support contract now includes 30 minutes of emergency support at the standard rate. A satisfied customer is particularly important to us, but we know that even the most experienced user can sometimes have a question.
- Each training course booked includes a full hour of support free of charge.
- Fairness rule: if a planned appointment does not take place, please call and cancel. We will only charge you for the support provided.
- For questions about products and repairs, please call +43 1 276 2698
Contact us
If you have any questions or need detailed information about our solutions, please fill in the contact form or send us an email to office@reisenbauer.solutions. We will get back to you within the next working days.
Reisenbauer Solutions GmbH
Handelskai 265 / TOP 328
1020 Vienna
Austria
